£350 - £400 a day
Duration: 12 Months
Support Management: Manage technical support as agreed with clients, Troubleshoot major technical issues and guide team on technical issue resolution, Reduce recurring application issue using root cause analysis.
Technology Management: The technology organization needs to adapt as the industry changes. In some cases, this team will have to lead the adoption of new technology that gives competitive advantage.. Having a good relationship with other stakeholders is crucial. This function also includes identifying and automating opportunities for automation to improve productivity, consistency and reduce risk.
Customer Management: Managing customer expectation and developing good rapport with customer community through frequent communications, and forums are must for this role. The job will entail difficult negotiations on issues like green zones, risk-and-control issues etc. It is important to be able to find mutually acceptable solutions under these circumstances.
Vendor Management: The job requires engagement with Labor vendor. Daily communications with the support team for managing the service delivery is critical. Dealing with software vendors for licensing, upgrades, risk management, etc is also a requirement in this job.
Must be a self-starter, effective listener, problem solver and team player.
Experience with Binary Repository Managers like Nexus or Artifactory
Experience with continuous integration tools like Jenkins and TeamCity
Previous experience as Technical / Support Lead for a medium to large size support team.
Experience working with Developers, Database Administrators and vendors, partners and contractors in the implementation of new applications or message flows.
Experience with Linux (shell/batch scripting & server management), Java, .Net, LDAP, Active Directory, Oracle/SQL Server database (SQL, backup & recovery)
Posted by McGregor Boyall, 19 May